MojoMotor User Guide Version 1.2.0

Getting Help: Technical Support and Resources

Technical Support

Before Contacting Technical Support

We recommend doing the following before contacting Technical Support.

  1. Check your HTML and MojoMotor code for typos. For example, look to see if there is a missing " or perhaps a tag that was left unclosed or a misspelled variable.

  2. Check the User Guide to make sure you are implementing all {mojo_tags} correctly.

  3. Do an search on the MojoMotor Forums. Chances are that someone has asked the same question you are asking.

  4. Is the issue you are experiencing a bug? Check the Bug Tracker.

Where to Get Technical Support

The official place to get Technical Support are the Forums. The forums are divided into different areas to better meet your needs. Please review the description for each forum and post in the one most appropriate to your request.

5 Tips for Posting a Help Request

  1. Explain what you expected to happen. Then explain what actually happened.

  2. Post the error message, if any, that displayed.

  3. Give a URL where the issue can be viewed.

  4. Post example code. Make sure to use the code tag (click "code" on the button bar).

    Example:
    [code]Your codes goes here[/code]

  5. Post the version of MojoMotor you are using. This can be found by clicking "help" in the top Mojo bar.